Accessibility

We are committed to make every guest’s stay as comfortable and enjoyable as possible. We will do our best to accommodate any guest with specific needs. Accessible guest rooms are available.

For more information about the physical features of our accessible guest rooms, common areas or special services, please call (808) 935-9361.

Accessibility and Inclusion:

Accessible rooms with roll-in shower
Service Animals allowed

Accessible Hotel Areas:

  • Guest Rooms
  • Restaurant
  • Lounge
  • Registration Desk
  • Lobby
  • Business Center
  • Meeting Rooms
  • Pool with Lift
  • Parking

Accessible Room Features:

Room:                 

  • 33” wide doorways
  • Secondary Lower Security Viewer (Entry Door)
  • Secondary Lower Closet Rod
  • Lowered Air Conditioner Control
  • Fire Alarm Strobe Lighting

Bath area:   

  • Roll-in Shower with Grab Bars
  • Adjustable Showerhead Slider
  • Bath Chair
  • Modified Vanity
  • Toilet Grab Bars

Hotel provides the following:

  • Portable tub seats
  • TTY for guest use
  • Visual alarms and notification devices
  • Closed caption televisions
© 2024 Castle Hilo Hawaiian Hotel Accessibility Info The Hilo Hawaiian Hotel supports the proper use of the ʻokina [‘] and kahakō [ō] in the Hawaiian language. However, these diacritical marks may have been omitted from our digital communication to provide the best possible online experience.